Customer Service Representative

Job Details

Job Id: 5144

Employment Type: Full time

Shift: Day

Location: Statesville, NC

Travel: None

Job Summary

Cheney Brothers seeks career-minded, motivated individuals to join our customer service team. Hours are Monday-Friday 8am-5pm.

Job Responsibilities/Requirements

• Answer customer calls, enter and/or review customer orders to ensure they are in prior to the established order cutoff time.
• Coordinate with support staff to resolve customer service issues in a timely manner.
• Provide customer with order history information.
• Review the out-of-stock report, and substitute as designated by the account executive or procurement.
• Review orders for the correct shipping date, critical items and potential order errors made by the customer.
• Maintain and update customer contact list in case there is a product recall event.
• Data entry and maintenance of Excel spreadsheets, including code market basket analysis spreadsheets.
• Review previous night’s shipments.
• Respond promptly to requests for service and assistance as needed, follow up as needed. 
• Prefer at least 1 year of customer service experience and at least 2 years of Excel experience.
• Problem-solving skills.
• Professionalism - when speaking with customers and co-workers and reacts well under pressure.
• May have to work some holidays.
• Other duties as assigned.

About Us

Cheney Brothers, one of the country’s leading broadline distributors, is family-owned and operated.  We are looking for hard-working, motivated individuals to join our team. In addition to being a “great place to work”, we offer competitive wages and a great benefits package, including a 401(k) and employee stock purchase program.

Applicants must be authorized to work in the United States. Cheney Brothers, Inc. maintains a drug free workplace and is proud to be an Equal Opportunity Employer prohibiting discrimination and harassment, including, but not limited to, in hiring, on the basis of race, color, sex, age, sexual orientation, religion, national origin, familial status, marital status, disability, military service, and any other legally protected status or class. *Above is not an all-inclusive list of requirements or qualifications.